Refund & Cancellation Policy
Effective Date: July 31, 2026
At Roycely, every project is planned, scheduled, and executed specifically for each client. Our services involve strategic planning, creative work, design, development, and consultation that require dedicated time and resources.
This Refund & Cancellation Policy explains how cancellations and refunds are handled for services and digital products purchased through https://roycely.com.
By purchasing any product or service from our Website, you acknowledge that you have read, understood, and agreed to this policy.
1. About Us
Legal Business Name: Royce Enterprises
Brand Name: Roycely
Website: https://roycely.com
Email: hello@roycely.com
Phone: +91 9230380488
2. Scope
This policy applies to all products and services offered by Roycely, including but not limited to:
Website Design
Landing Page Design
Funnel Design & Development
Conversion Optimization
Branding & Creative Services
Consulting & Strategy
Digital Templates
Downloadable Resources
Other digital products and professional services available on our Website
3. Project Booking Fee
To reserve a project slot, clients may be required to pay a Project Booking Fee (Advance Payment).
This payment secures project scheduling, resource allocation, planning, and availability.
Once received, the booking fee allows Roycely to reserve time and begin internal project preparation.
4. When a Project is Considered Started
For this policy, a project is considered to have commenced when any of the following activities begin:
Project kickoff meeting
Discovery session
Consultation
Research or competitor analysis
Strategy planning
Information architecture
Wireframing
UI/UX planning
Creative direction
Design work
Development work
Content planning
Asset preparation
Any work performed specifically for the client
Project commencement is not limited to design or development. Any professional work undertaken on behalf of the client constitutes the start of the project.
5. Cancellation by the Client
Before Project Commencement
If the client requests cancellation before any project work has commenced, Roycely may review the request on a case-by-case basis.
Where no project work has started and no project resources have been allocated, Roycely may approve a refund at its sole discretion.
Any applicable payment gateway charges, taxes, administrative fees, or non-recoverable transaction costs may be deducted from the refundable amount where applicable.
After Project Commencement
Once the project has commenced, payments made towards the project become non-refundable.
This includes work performed during discovery, planning, research, strategy, design, development, consultation, or any other project-related activities.
Cancellation after project commencement does not relieve the client of payment obligations for work already completed or contractually agreed milestones.
6. Milestone Payments
Where projects are billed in stages or milestones:
Payments for completed milestones are final and non-refundable.
Work on subsequent milestones may not begin until the corresponding payment has been received.
Roycely reserves the right to pause the project if milestone payments remain outstanding.
7. Client Delays & Project Hold
Clients are responsible for providing required content, approvals, access credentials, and feedback within a reasonable timeframe.
If the client becomes unresponsive or fails to provide the required information for 30 consecutive days, Roycely may place the project on hold.
Projects remaining inactive for an extended period may be archived or closed.
Resuming an inactive project may require:
revised timelines,
updated quotations,
or a project reactivation fee.
Client delays or inactivity do not entitle the client to a refund.
8. Scope Changes
The approved proposal or quotation defines the agreed project scope.
Any requests outside the agreed scope—including additional pages, features, revisions beyond the agreed limit, integrations, or functionality—may require:
a revised quotation,
additional charges,
or an updated project timeline.
9. Digital Products
Due to the nature of digital products, all purchases of downloadable products, templates, digital assets, guides, and similar digital content are final.
Once access has been provided or the product has been downloaded or delivered electronically, no refund, exchange, or cancellation will be available except where required under applicable law.
10. Termination of Services
Roycely reserves the right to suspend or terminate any project or service if:
required payments are not received,
fraudulent activity is suspected,
the client requests unlawful or unethical work,
the client engages in abusive, threatening, discriminatory, or inappropriate behaviour,
continued engagement becomes commercially or operationally impractical.
In such cases, payments for completed work, completed milestones, or work already performed shall remain non-refundable.
11. Chargebacks & Payment Disputes
If you experience any issue with your purchase, we encourage you to contact us before initiating a payment dispute or chargeback.
Most concerns can be resolved through direct communication.
Submitting an unjustified or fraudulent chargeback after receiving project work or digital deliverables may result in suspension of services, termination of access, and recovery of any outstanding amounts through available legal remedies.
12. Exceptional Circumstances
Roycely understands that exceptional situations may arise.
Any request outside this policy may be reviewed solely at Roycely’s discretion.
Approval of an exception in one instance does not establish an obligation to provide refunds in future cases.
13. Changes to This Policy
Roycely reserves the right to amend this Refund & Cancellation Policy at any time.
Any updates will be published on this page with the revised Effective Date.
Continued use of our Website or services after changes are published constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us.
Royce Enterprises (Roycely)
Website: https://roycely.com
Email: hello@roycely.com
Phone: +91 9230380488
Address: 41/6 G Road, Howrah, West Bengal 711108, India